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Connect Datto RMM with an API key and secret from a Datto user. MSPilot uses them to sync devices into your clients, and later to run the enroll component. You need a Datto RMM administrator. Use a dedicated user for MSPilot when you can — don’t generate keys on a technician’s personal login.

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Enable API access

  1. In Datto RMM, go to Setup → Global Settings.
  2. Under Access Control, turn on Enable API Access. Keys are created per user. This switch has to be on first, or the API section won’t appear on the user page.
    Enable Api Access

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Create a Datto user

  1. Go to Setup → Users and click Create user. You can generate keys on an existing user instead. A dedicated user named MSPilot is easier to revoke later.
  2. Enter a Username and Email address. Leave User status set to Active.
  3. Under Security (this is for the Datto console, not the API keys):
    • Leave Component level at the default Low (2) unless this user will log in and work in the Component Library.
    • Set Security Levels to administrator.
    • Set Default security level to administrator (the list only includes the levels you assigned).
  4. Click Create user.
    Create User
The create form has no API fields. Keys are generated on the user detail page next.

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Generate API keys

  1. Open Setup → Users and click the user you just created.
  2. In the API section, click Generate API Keys. The API fields are hidden until you do this.
    Enable Generate Api Keys
  3. Set API security level to administrator (or another level that can manage sites, devices, and jobs).
  4. Set API Components level to Super (5). It defaults to Low (2). MSPilot needs a level that can run the enroll component.
  5. Copy API key, API Secret Key, and note the API URL to a password manager, then click Save User. Datto shows a notice that you cannot retrieve the secret again. Generating keys again invalidates the previous pair.
    Enerate Api Keys
The API URL is not pasted into MSPilot. Use it to pick the matching Platform.

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Connect Datto RMM

  1. In MSPilot, open Integrations and choose Datto RMM.
  2. Select the Platform that matches the URL you sign in to Datto RMM with. If your API URL is https://vidal.rmm.datto.com/..., choose Vidal.
  3. Paste API key and API secret.
  4. Click Connect Datto RMM.

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After you connect

MSPilot syncs devices from Datto RMM into your clients. Map each client to the Datto site that should supply its device inventory. Each Datto site can map to only one client.