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ConnectWise RMM syncs computers into your clients. You need an API client ID and secret from ConnectWise.

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Connect

  1. In MSPilot, open Integrations and choose ConnectWise RMM.
  2. Enter Client ID and Client secret.
  3. Leave API base URL blank unless the tenant is in the EU or AU. The field is behind Optional API base URL, and the placeholder says to leave it blank unless EU or AU.
  4. Choose Connect CW RMM. MSPilot reports ConnectWise RMM connected.
Map each client to the ConnectWise company that should supply its devices. Open the client and use ConnectWise mapping on its Overview tab.

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Install the agent

Connecting does not install the agent. On the client, open Deployment. Under AI applications, tick the apps to install, then choose Copy script (mspilot-deploy.ps1). In ConnectWise RMM, save it as MSPilot install and enroll, run as SYSTEM, with a task expected time of at least 5400 seconds. Select the Windows devices and run it. When Claude Desktop is included, keep a user signed in during the run, and restart Windows if the job reports reboot_required=true. You do not schedule a pull job; the agent schedules its own. See Install.
Last modified on September 24, 2026